Rocky Mountaineer Cleaning Processes

CONTACT TRACING

We will ask for your contact information prior to travel for contact tracing purposes and in the event of an emergency. Your personal information may be disclosed to the public health authority if required for contact tracing.

QUICK AND SEAMLESS CHECK-IN

You can check-in online 48 hours prior to your train departure to ensure the boarding process is as seamless as possible.

RAPID SCREENING TESTS

In Canada: Rocky Mountaineer will provide you with a rapid screening test for COVID-19. We recommend that you register for the screening test in advance, to provide a more efficient experience when you arrive. For more information on our COVID-19 Rapid Screening Program and process, click here.

PRE-TRAVEL HEALTH CHECK QUESTIONNAIRE

You will be asked about your health and recent travels, and if you are exhibiting symptoms of COVID-19, you will not be able to board the train.

EAMLESS BOARDING

If a motorcoach transfer is included in your package, you will board the train directly from the motorcoach transfer to make the boarding as seamless as possible. If you are making your own way to your departure, you will board the train as soon as it is available. Please check your final travel documents for details.

FACE COVERINGS (UPDATED AUG. 24)

We will follow any face covering requirements* by the governing agencies where we travel.

Canadian Routes: face coverings may be required on motorcoaches, in line with local regulations.

US Routes: per the CDC guidelines, you will be required to wear a face covering on your motorcoach.

*Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops. You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor.

AIR FILTRATION SYSTEM

There is a constant intake and circulation of fresh air every 3.5 minutes with bipolar ionizers in the air ducts that eliminate 99.9% of airborne particles such as bacteria and viruses.

PERSONAL HYGIENE ITEMS

Soap, fresh water, and hand sanitizer will be readily available in your train coach. On Canadian routes, guests have an amenity kit that includes additional hand sanitizer, wipes, and a face covering.

ELECTROSTATIC DISINFECTION

Canadian routes: at the start and end of each travel day, our train interiors will be thoroughly sanitized using an electrostatic disinfectant sprayer.

THOROUGH SANITIZATION

Your train seat and tray table will be sanitized at the start of each day. All high-touch and common areas will be disinfected throughout the day.

SAFE PERSONAL SPACE

At this time, there are no capacity limits or physical distancing requirements in place where we travel. We will continue to monitor the restrictions by the governing agencies and will update our protocols if required

Canadian routes: Until September, train coaches will have less than 80% of our usual capacity.

FACE COVERINGS (UPDATED AUG. 24)

We will follow any face covering requirements* by the governing agencies where we travel.

Canadian Routes: you will be required to wear a face covering when moving around the rail coach. Face coverings will not be required when seated, or when eating or drinking.

US Routes: per the CDC guidelines, you will be required to wear a face covering throughout your journey while indoors onboard the train. Face coverings will not be required while you are eating or drinking.

*Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops. You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor.

DINING

All meals, including snacks served at your seat, will be prepared in the galleys and delivered directly to you.

Canadian Routes: If you are booked in GoldLeaf Service, you can enjoy your breakfast and lunch in the dining area or at your seat. You may be asked to sit with guests from other travel parties in our dining room.

PARTNERS

The Rocky Mountaineer will remain in close communication with partners regarding any updates to their health and safety protocols as recommended guidelines evolve.

FACE COVERINGS* (UPDATED AUG. 24)

Canadian Routes: face masks may be required on motorcoaches, in line with local regulations and restrictions.

US Route: you will be required to wear a face covering during guided sightseeing tours and motorcoach transfers.

*Face coverings, which are non-medical masks, must be made of at least two layers of protective absorbent fabric, such as cotton or linen, completely cover your nose and mouth without gaping, and be secured to the face with ties or ear loops. You may be exempt from wearing a face covering if you have a medical reason that prevents you from wearing one during travel but must present a valid medical certificate from your doctor.

HOTELS

All the third-party hotels have implemented enhanced health and safety procedures in line with recommended best practices. This includes stringent cleaning procedures, plexiglass barriers, physical distancing signage, and hand sanitizer stations

MOBILITY & ACCESSIBILITY

Rocky Mountaineer makes it as easy as possible for guests using wheelchairs to get on, off and around the coaches. Visit the mobility and accessibility page for further details.

Rocky Mountaineer Cleaning Processes Team Commitment

HIGHLY TRAINED
The onboard team is highly trained in providing care and first aid should anything happen during your travel on the train.

MEDICAL PROTOCOLS
If you feel unwell, the onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19 while on the train, the team will safely relocate them to an isolated area away from other guests. They will also carry out enhanced cleaning procedures to thoroughly sanitize the affected coach.

PREVENTATIVE MEASURES AND GEAR
On Canadian routes, the team will also be required to complete rapid screening tests for COVID-19 before the start of the train journey.

GUEST EXPERIENCE CENTRE
The guest experience team is ready to assist you while you are travelling, seven days a week from 6 am to 9 pm PT. You can reach them by phone at 1.800.653.4105 or by email at guestexperience@rockymountaineer.com.

Contact Us

Please contact the Club to discuss Rocky Mountaineer Cleaning Processes or to book.

Last updated: August 2021