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Northern Belle Covid Health Safety
Northern Belle Interior
 
Contents Northern Belle Covid Health SafetyHere are the Northern Belle Covid Health Safety processes to ensure guests have a safe and enjoyable journey. Updated 19 July 2021. Northern Belle - Covid SymptomsHave you had contact with a person with Covid-19 within the last 14 days?
If you are showing any of the above symptoms, please do not travel. Go here for the BBC page about Covid symptoms. If you have symptoms and have booked with the Luxury Train Club, please contact us to reschedule your booking to a later date free of charge. If you have not booked with the Club, kindly contact Northern Belle. Here are useful links about luxury train travel and health advice. Northern Belle TicketsYou will receive your tickets by email. Northern Belle Check-InPlease arrive at the station at least 20 minutes prior to the departure time on your e-ticket.
It is advisory to wear a face covering inside the station and whilst moving around the train. Make your way to the platform and ensure you keep your distance from other passengers. There will be a Northern Belle representative on the platform. Please keep your distance. They will only communicate to you directly if there is a delay or a change of platform. When the train arrives, the stewards will be wearing face coverings and will have opened the doors for you. Please make a note of your carriage and seat numbers beforehand in order to board the appropriate carriage. There will be signs to help with this. Please keep a safe distance at the entrance doors from the other passengers and stagger your boarding so you keep as much social distance as possible. Your seat numbers are indicated on brass circles below the windows so please make your way as quickly as possible to your seat and be patient with other guests. There are hand sanitiser dispensers mounted on the wall near the doors of each carriage. Please use them as you enter/exit the train. Your coats/jackets can be stored in the brass luggage racks above your seats. Stewards will not handle your personal belongings. On Board Northern BelleWhen you move around the train, please wear a face mask. Carriage to vestibule doors will remain locked open so you do not have to touch internal door push plates. Signs encourage staff and customers to socially distance, wear masks and sanitise regularly. Northern Belle CarriagesEach carriage has 42 seats. There are polycarbonate dividers between seating bays. Northern Belle CleaningThere is enhanced cleaning on board, including the introduction of mist sanitising disinfection, sprayed directly onto all hard surfaces, killing viruses and bacteria. Hand sanitisers, available at all entrances to the carriages and bathrooms, must be used by all guests. Regular cleaning throughout the day will be increased in the general areas including: toilets, hand rails, door handles. All passengers are encouraged to follow the guidelines regarding hand washing and sanitation. Northern Belle follows government guidance on cleaning food preparation and food service areas. Wedging doors open, where appropriate, to reduce touch points. This does not apply to fire doors in sleeper carriages. Single use menus & welcome cards will be on each table. In the event of a known or suspected case of Covid-19, Northern Belle has contact details for all passengers and staff and will follow the recommended specific guidance. Frequent cleaning of work areas and equipment between uses, using cleaning products. Contact the Luxury Train Club
Please contact the Luxury Train Club about Northern Belle Covid Health Safety or any other luxury train travel question.
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