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Booking Conditions

Booking Conditions

INTRODUCTION

When a person on his / her own behalf or for another person, or organisation (hereinafter referred to as 'Client') places a deposit for or pays in full or in part for the cost of travel on a journey on a train operated by a train company, or other Travel Supplier such as a riverboat company (collectively hereinafter referred to as 'Train' or 'Trains'), as presented by The Luxury Train Club (hereinafter referred to as 'LTC'), the Client accepts that his / her contract is with the Train and that The Planet Rail Ltd (hereinafter referred to as 'Planet Rail' or 'Company') on behalf of LTC is the agent for the Train.

These Conditions and any appendices shall take effect on 20th January 2013 until further notice, or as superseded by later versions.

IMPORTANT NOTICES

Travel Insurance

The Client is strongly urged to have adequate travel insurance for the intended travel; travel is arranged by the Company on the basis that the Client has adequate insurance cover. Please note: having adequate travel insurance is a condition of booking on some Trains.

Planet Rail / LTC as Agent

Planet Rail / LTC is the agent for every listed Train. The Client travels on the basis of a direct contract with the Train. These booking conditions from LTC are available if there are no relevant conditions provided by the Train.

Assumption of Acceptance by the Client

Planet Rail assumes that, on booking, the Client fully accepts these Terms and Conditions, and / or those of the Train.



A. TICKETS

1. Passengers need a valid ticket to travel on the Trains presented by LTC

1.1 Passengers must hold a valid ticket or authority to travel on the Trains presented by LTC.

1.2 Any required alterations to class or ticket type must be made and paid for before the passenger's journey commences. If on-board ticket inspection finds a passenger travelling without a valid ticket, or in the wrong class, the passenger may be charged a supplementary fare or required to leave the Train at the next station stop.

2. Conditions on which tickets are issued

2.1 Tickets are issued subject to these Conditions, all safety and other regulations applicable to travel on the railway system and / or the Train and the terms of the conditions set out in our notices and other publications, which may be issued from time to time.

2.2 Where we issue or provide tickets that are valid for travel on a Train we do so as agents for the operators, whose byelaws and conditions apply.

2.3 If the passenger's ticket entitles him / her to obtain any goods or services from another person, the ticket is also subject to the conditions set out in the notices and other publications issued by that person. Copies of our notices and other publications are available from the company offices of Planet Rail and copies of the notices and other publications issued by any other person that is to provide the passenger with goods or services are available from that person.

B. VALIDITY OF TICKETS

4. On a Train

4.1 The period of validity of any kind of ticket is that printed on the ticket or stated in our notices and other publications relating to the ticket.

4.2 Within the period of validity, a Train ticket is only valid for travel on the date and on the Train shown.

4.3 Where seats are pre-booked or allocated, the passenger must not occupy any seat other than the one shown on the ticket, except where a seat in the same class is clearly vacant or the passenger have been requested to do so by a member of Planet Rail Company's staff.

C. USE OF TICKETS

6. Breaking a journey at intermediate stations

6.1 Stopovers en route, other than those necessary for transfers or as part of the train's tour programme, are not permitted. If a passenger breaks a journey, except as stated above, he / she will not be entitled to continue it later.

D. PASSENGER RESPONSIBILITIES

11. Tickets must be checked at the time of issue

11.1 At the time the ticket is issued or received, it must be checked to ensure that it is for the required journey. If possible, any apparent errors should be drawn to the attention of our staff as soon as possible.

E. REFUNDS AND CANCELLATIONS

18. Refunds and Cancellations

18.1 If the Client cancels the proposed reservation between confirmation and 91 days before departure, then the confirmation deposit will be levied as cancellation fee, unless LTC stipulates otherwise during the booking process.

18.2 Full payment of the balance is due 91 days before departure. If the Client cancels the proposed charter or reservation between 91 days and the date of departure, then a fee of 100% of the Train charter or reservation and other costs (including catering) will be levied, unless LTC stipulates otherwise during the booking process.

18.3 Compensation in the form of ex-gratia payments and / or other compensation may be made, under certain circumstances and at the entire discretion of the Company, as covered in paragraphs 20 and 21 below.

F. TRAIN SERVICE DISRUPTION

19. Exclusion of Liability

19.1 Subject to paragraphs 20 and 21 below, we will not accept liability for loss caused by delay and or cancellation of any Train, by the provided timetable of a rail authority, by any missed connection or by the closure of any route due to any circumstances not within our control that affect our services or those of connecting operators.

H. SECURITY AND SAFETY

23. Security Checks

23.1 In the interests of the safety and security of all our passengers, security checks on the passenger and the his / her luggage may be carried out by our staff or agents or the security authorities before the passenger is permitted to board any Train.

I. CONDITIONS OF CARRIAGE OF ACCOMPANIED LUGGAGE

25. Conditions of Acceptance of Luggage

25.1 We and / or the Train will accept the carriage of luggage subject to the conditions contained in these Conditions.

J. GENERAL

36. Animals

36.1 No animals are allowed on any Train for any reason unless by prior written authority of the Train.

37. Law and Jurisdiction of Courts

37.1 These Conditions will be governed by English law. Any person bringing an action under these Conditions irrevocably submits to the jurisdiction of the English Courts.

40. Amendments

40.1 We reserve the right to amend these conditions at any time.

Where there is conflict or apparent duplication, terms & conditions of the Train take precedence over these terms & conditions.

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The Luxury Train Club
Black Kite, The Hawk Creative Business Park,
The Hawkhills Estate, Easingwold,
YO61 3FE
United Kingdom

T: +44 (0)1347 665330
E: reservations@luxurytrainclub.com

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